Refund & Return Policy

Effective Date: 10 April 2026

At Bait Al Zahoor Flower Shop, we are committed to delivering fresh, high-quality flowers and ensuring customer satisfaction. Due to the perishable nature of our products, our refund and return policy is outlined below.

1. Nature of Products

Flowers and floral arrangements are perishable items, and therefore:

  • Returns are generally not accepted once the product has been delivered
  • Refunds are only provided under specific conditions outlined below

2. Eligible Cases for Refund or Replacement

We will offer a refund or replacement in the following situations:

  • The product delivered is damaged or in poor condition
  • The product is significantly different from what was ordered
  • The wrong item was delivered
  • The order was not delivered due to our fault

To process your request, you must:

  • Contact us within 24 hours of delivery
  • Provide clear photo evidence of the issue

3. Non-Eligible Cases

Refunds or returns will not be accepted in the following cases:

  • Change of mind after delivery
  • Incorrect delivery details provided by the customer
  • Recipient unavailable at the time of delivery
  • Minor differences in flower color, wrapping, or arrangement due to seasonal availability

4. Order Cancellation

  • Orders can be cancelled up to 6 hours before the scheduled delivery time
  • Same-day delivery orders may not be eligible for cancellation once processing has started
  • Refunds for cancelled orders will be processed after deducting any applicable charges

5. Refund Process

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Processing time may vary depending on your bank or payment provider

6. Replacement Policy

  • In eligible cases, we may offer a replacement instead of a refund
  • Replacement delivery will be arranged at no additional cost (if fault is on our side)

7. Delivery Issues

We are not responsible for failed or delayed delivery due to:

  • Incorrect or incomplete address
  • Incorrect contact number
  • Recipient unavailability
  • External factors such as traffic, weather, or public holidays

8. Quality Assurance

We take utmost care to ensure all flowers are fresh and well-arranged before dispatch. However, natural variations in flowers may occur.

9. Contact Us

For any refund or return-related inquiries, please contact us:

  • 📍 Location: Julfar, Opposite Al Khaleej Market, Ras Al Khaimah, UAE.
  • 📧 Email: admin@baitalzahoorflowershop.com
  • 📞 Phone: +971557332252

By placing an order on our website, you agree to this Refund & Return Policy.